We want you to love every purchase you make, but, occasionally, a product may not meet your expectations. If you are dissatisfied with your purchase for any reason, please review our return and cancellation policies below.

You may contact Olya Clark Support for return requests, or you may issue your return via your online account. Just follow these simple steps:

1. Check to make sure your item is eligible for a return (see below for more details).
2. If it is, send an email requesting return to beyou@olyaclark.com

Please include your name and/or order number with all returns for reference.

Should you wish to return any supplements, please contact Endomet Laboratories.

Balanced YOU Detox Program & HAIR MINERAL ANALYSIS

If you have not mailed in your hair sample, we can provide a 14 day money back guarantee. If you have mailed in your hair sample, we cannot offer a refund.

Recommended products listed on the Olya Clark store but sold or fulfilled on external websites and shipped from other companies are subject to that company's individual return policies and are not handled by Healthy Guru, LLC and Olya Clark. Please contact these companies for returns/refunds.

These products include but are not limited to supplements, beauty care products, cleaning products and essential oils.

In most cases, your refund will be issued within a few days of our receipt of your return.

We will offer a prepaid return label if the return is a result of our error (you received the incorrect item, etc.). Otherwise, the shipper will be responsible for return shipping charges.

We generally ship all orders within 24-48 hours of placement, but we may be able to cancel your order prior to shipment. Please contact us as soon as possible upon placing your order if you would like to request cancellation.

Olya Clark and Healthy Guru, LLC understand that life is full of unplanned activities that can disrupt our schedules. Should you need to cancel or reschedule your appointment with your health coach, we require that notice be given at least 24 hours in advance. If a cancellation is made after that time, you will be charged in full for the session. If you are not present for your session, you will also be charged in full for the session.

Please contact Olya Clark Support @ beyou@olyaclark.com



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